Reserved back in January 2022 for July 26 thru July 1 when we found out Yellowstone was closed we called to cancel and get a refund.they have a policy you have to cancel 15 days in advance, i missed it by one day. And lost the entire weeks money i called several times to chat with the owner but never received a call. Finally got a hold of her asking if she would consider out of her heart to give me half of the monies we paid. She said I was harassing her and if I called again she would report me to th epolice. I just thought se would have it in her heart but no.... she got rude yelled at me told me I was band from their rv park and she canceled my reservation when I was going to be there about noon on July 26 because I really didn't want to miss out on the money and time I took off work to see yellowstone. THE REALLY BAD PART IS she canceled the other party that was going also having their own reservation without their permission she was rude inconsixera t e and would listen to anything I ask