Boise Riverside RV Park
Joni R.
Reviewed Jun. 6, 2023

Customer service is really bad

We stayed at this park in Sept 2022.  We decided to make a reservation again in 2023 because the best part of this park is you are right next to the green belt.  Unfortunately, This place is run with a "like it or not, we don't care" attitude.  Toni, who runs the place, has terrible customer service skills and there is no room for negotiation.  We made a reservation on Mar 17, 2023 for 8 days in August, 5 months in advance and we cancelled on April 2, 2023, within 2 weeks of making the reservation in the first place.  We were required to pay a $300 deposit which is non-refundable.  Their non-refundable policy, is to make up for money lost because a site was tied up, but for this reservation it was tied up for only 2 weeks, so I'm pretty certain they didn't lose money.  We have tried to reach out to Toni by phone at least 10 times.  Once, we even got her husband and he promised us he would have her call us.  Nope.  Never happened.  The customer service rating is because Toni will not return a call and refuses to negotiate.  She won't give the common courtesy to work something out with her.  She really doesn't care what you think or even your side of the problem.   Not a good way to run a business. Like I said, if you ride bikes and like the greenbelt its a okay place to stay but make sure you don't put a $300 deposit down.  The entire park is gravel/dirt roads except for some lawn that a few small campspots are on.  There are lots of residents staying long term in very old and run down trailers.  Kind of junky.  Be careful if you decide to stay here and for sure don't make a reservation for more than a couple of days so you don't lose your deposit.