Buffalo River Resort LLC

First of all, clearly there are many great reviews listed for this business on Google, but it seems to be the majority are simply reviews on the kayak rental and floating experience or camping in tents and RVs. My review is specifically in regards to renting a cabin with them and the customer service(or lack there of) they portrayed when faced with my complaint. DO NOT STAY IN THEIR CABINS! Upon our arrival on Friday night, I pulled back the covers to replace with the blanket we brought and immediately noticed what appeared to be a dead bug. I began looking closer and pulling back the sheets. I found several different casings of a bug that per google could be bedbugs but could be another bug. I tried to not be paranoid. I decided to take photos along the way just in case. Keep in mind, there were 5 fitted sheets, and 2 mattress covers on this ONE bed. Why? It seemed like they were trying to cover up an issue in my opinion. I put a fitted sheet we brought over theirs and we used our blanket that night. We spent the next day on the river, and I will be clear and honest, the experience on the river is great and we have zero complaints. Upon returning to the cabin(this was cabin#1 by the way) I decided to lay down in the bed under our blanket. At this point, I already had a couple bumps on my upper arm that were itching terribly. I have a tattoo right there so I couldn’t really see the irritation, but it did itch really badly. I tried to tell myself it was mosquitoes from being on the river. Then, I saw another couple of bugs and the end result was we just could not sleep there another night with what we had seen and feared. We cleaned everything up and drove home late that night. I purposely left our luggage and the sheet and blanket in the vehicle that night. The next day(Sunday) I brought it all into the house and washed it and dried it on high heat. By Tuesday evening, I had several more bumps trickling down my arm in a line and by Saturday morning I woke up with bumps all the way down my hand, and a few sporadic ones on my leg, neck, and face. I went to the doctors that next Monday and they confirmed IT WAS BEDBUG BITES. They put me on a weeks worth of steroids after giving me a steroid shot in the office and gave me a medicated cream for the intense itching I was experiencing. I immediately called a pest control company and had 2 out within 3 days. Both companies confirmed the pictures I have are 100% BEDBUGS AND MY BITES ARE ABSOLUTELY BEDBUG BITES. I know these situations can get out of control quickly and the last thing I wanted was for my kids to go through this discomfort so I decided to reach out to Carol at Buffalo River Resort by email and very respectfully explain what happened and what’s come of it. I included pictures and followed up with the estimates I had gotten as well as the report from my doctor. We have 4 children in our home and just lost my mother-in-law unexpectedly and have faced unexpected financial challenges, so we are in no position to financially cover this issue, however, this is not something to be ignored. I received a response the next day(Tuesday) saying they are sorry and they will get this to the owner. I have followed up 3x since then and have not heard a word from them. We did, however, get the cost of our cabin refunded back to our credit card yesterday. I sent one last email this morning giving them until 2 PM to reach out to me and resolve this issue in the right way, which is to rid our home and family of this issue, not return what we paid for the cabin. There is a substantial price difference-$500 vs$2,000- which we can’t afford. We also cannot afford for this to trickle through our whole home and affect all 4 of our kids. One is already affected. The level of discomfort, irritation and lack of sleep I have had since this has been extreme. But the disappointment I feel from a“family owned” company handling theirselves this way is even more triggering to me. DO NOT TRUST THESE PEOPLE& DO NOT SLEEP IN THESE CABINS!! There are plenty of other places to float the Buffalo.