We inquired about reserving one of their cabins for a week long stay over Thanksgiving. We let them know that we would have 2 adults and 3 children. The lady I spoke with informed us that she would need the owner’s approval for the number of occupants and an extra fee may apply. We received approval for our request October 13th, mailed the deposit per their request, and obtained an email confirming the reservation on October 17th.
At the end of October I attempted to reach the resort by phone and email to add my partner’s name (he is currently the chief of a law enforcement department) to the reservation, since he was going to arrive first. I received an email response a week later, asking how many people were coming again. Over the course of the next few days, I attempted calling to provide the information they were requesting. When I finally spoke with a representative and provided my partner’s information, she responded by letting me know the owner would be calling me back. I received a phone call yesterday from a representative, not the owner, stating my reservation had been canceled and there was nothing I could do about it. I pleaded my case with the representative that it was a last minute cancellation after an agreement had been reached and a deposit had been accepted, and they stated the cancellation had already been made and that my deposit would be refunded. Now we’re left to find a place a week before Thanksgiving and deal with the last minute price increases.
The lack of integrity, communication, and consideration considering how long this reservation has been in place speaks volumes about their business practices. We would not recommend doing business with this company and apparently they don’t care about doing business after finding out a law enforcement family had made reservations.
