SAVE YOUR MONEY! Absolute scam being ran here. I booked for my friend and I to stay for 3 nights in a cabin. I updated our check-in time to a later one, as we got stuck in road construction. Just wanted to communicate our situation and keep them updated as their office closes at 4pm! Nobody there in the evenings or during the night fyi. We arrive late at night and we see the self check-in box. We grabbed our cabin keys with our surname on the envelope. The next morning we took off on our excursion, just to get a voicemail from the office that there's a guest with the same surname as who can't check in because we"STOLE THEIR ROOM" First off, nobody stole anything. Had booking confirmation and guaranteed reservations sorted a week prior. I call them back and the lady says they need a different card to charge us to be able to stay there and that they sent a message to me via Booking.com the day prior. Ummm, so why didn't you bloody call me if there were card issues? I was driving all day and not checking my Booking.com app...They basically don't communicate and said they gave me 4 hours to update my card before giving our booked cabin away! So I gave them a new card, as I saw my previous one hadn't been charged, and it was sorted over the phone. At this point we really didn't even want to stay there with how they spoke to us. Totally out of order and tacky! 20 min later she calls back, says that they can't accommodate us now because STOLE a room from other guests and we had to vacate the cabin as soon as possible. Lol Wait WHAT?! Turn around to head back to the cabins, but first checked to see if my credit card had been charged...Locked my credit card and my debit card immediately!!!! Knew they were a scam at that point. Then the manager calls...oh boy she's a winner. Threatens to call the Sheriff as her associate told her that we said we weren't going to come back for our belongings. Lol! Absolute bonkers these broads are. Got our stuff, key dropbox, and we were off! So this dodgy, rundown, place is willing to leave people stranded if you don't keep an eye on your Booking app because they don't know how to CALL PEOPLE. Luckily, my children weren't with us that late at night with no place to stay! Also, being ex law enforcement, I know the laws and it would've wasted loads of time for a deputy to come to her rescue. Lol Moral of the story, check the Booking.com reviews better...cops apparently have been called on behalf of management and cops told the guests thjs place is a joke and they get called frequently by this manager person. Get a nice AirBnB! We are so glad we actually didn't stay there...we love our cottage we found!
