Never experienced such unreasonable treatment and Lack of Accountability in a business like this. We drove for 4 hours to reach this place and arrived feeling very hungry, we informed the staff that we wanted to grab something to eat and before starting the hot spring. The staff first said that we could pay upon our return. Then, I asked to use the bathroom, but was informed that there was a fee to enter. So I paid $40 in cash for two people, but no receipt was provided. The staff assured us that they would remember us and let us in when we returned.
However, upon our return, we encountered a different staff member, and had to explained the situation to them. Unfortunately, this individual did not believe our story and refused to let us enter. I suggested that they contact the previous staff member for verification, but the staff member in glasses either declined or claimed to have left their phone behind. Suddenly, in an extremely rude manner, he stood up, leaned out the window, and yelled at me, saying,"Don't tell me what to do!!!!This is private property, and you need to leave!!!!!"
This treatment made it seem as if we were attempting to sneak into the premises. At this point, I no longer wanted to proceed with the hot spring experience. I agreed to leave, but requested a refund for the$40 I had paid. However, this staff member adamantly refused to reimburse me and continued to yell at us, insisting that we leave.
It is incredibly frustrating that they couldn’t even find my payment record because everything was by cash and I never received a receipt. I wasted $40 and endured a grueling 4-hour drive, only to be met with an absolutely unreasonable situation. I’ve been to many hot springs before, never in my life experienced something terrible like this. I urge everyone to learn from my lesson and avoid visiting this place!!
