We are experienced motorhomers who have travelled to many parks and locations throughout the years. We live locally and wanted to stay at this park due to some remodel work being done in our residence.
Our 11 day stay was not a pleasant experience. We wrote the owners of the park an email describing our haphazard and frustrating stay that they were clearly responsible for, but did not care enough about their guest's experience at their park, nor were professional enough to respond. Taking our money was a priority, though.
This is the actual email:
Dear Sir(s):
My name is XXXX XXXX and have been a guest at your rv facility since September 12, 2022 and am reserved until September 23rd. Since my arrival 3 days ago, two of those days we have been without water until 5:00pm. What I do not understand is the need to shut down the rv park's water when the water leak issue was within the separate system of the mobile home park. It is your plumbing contractor, your business, but my inconvenience.
This morning we were notified the electricity would be shut down from 10:00pm to 5:00am due to maintenance from SCE. My 45' motorhome is an all electric coach, which also includes an all electric refrigerator/freezer and toilet. I have a generator, but with everyone using their generator, it will be difficult to sleep tonight with the loud noise from all of the generators in use. I called SCE to inquire why they are shutting the electricity down on such short notice, and they informed me customers (that would be you) were notified two weeks ago of this planned shut down. Why wasn't I informed of this shut down by your company since it was known I had paid reservations during this time period? I could have chosen to spend my eleven days elsewhere.
Clearly I am very upset. Your company has not even offered a discount/compensation for the unnecessary inconvenience caused.
Please advise.
Regards,
XXXX (714) 612-XXXX
I am giving this campground two stars based on (1) proximity to the beach, and (2) friendliness and helpfulness of the office staff (Maya and Nichole) who went over and above trying to accommodate us, although their hands are clearly tied while attempting to manage this park. If you want an exceptional stay for yourself and your family, Newport Dunes Waterfront Resort is just a few miles down the road.
